Operations / Service Delivery
Konecta: Operations Transformation at Scale
Large-scale insurance, CX and contact-center operations across Spain, Portugal and Colombia, with executive operating cadence and KPI governance.
Evidence signals
- 560 people led at peak scale
- Spain, Portugal and Colombia coordination
- €12M+ P&L responsibility
Context and role
Daniel led large-scale service operations for insurance and CX environments, coordinating multi-country teams and recurring executive reporting.
Operating model
The management system focused on SLA/ANS, KPI discipline, productivity, quality, service scripts, stakeholder alignment and continuous operational improvement.
What it demonstrates
The ability to run complex operations with commercial accountability while translating operational pressure into structured transformation priorities.
Next step
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